Designed as part of a collaboration with digital pioneers Samsung and Legrand, the hospitality giant is changing the traditional overnight experience by elevating customer service beyond the traditional chocolates on your pillow.
Among the eye-catching innovations are a voice-activated personal assistant for wake-up calls, turning on your shower or even contacting housekeeping or concierge to book yourself onto a yoga class.
As well as enhancing guests’ stays, these digital advancements may also help traditional sectors tap into the potential offered by hotels. For example, gym instructors will be able to access guests through these digital means, increasing traffic and helping build brand awareness in the process.
The new room design is part of a long-term, five-year plan by Marriot to explore further IoT (Internet of Things) applications, in order to help create a seamless user experience in our digitally connected age.
Earlier this month the Mandarin Oriental hotel in Las Vegas became home to a humanoid robot, given the prestigious job title of Technical Ambassador, and charged with greeting guests from her position in the Sky Lobby located on the hotel’s 23rd floor.